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Concerns about Aqua NC?


Note: We are not Aqua North Carolina or associated with this company. If you are trying to reach the company to report a customer service problem, you can reach them at 1-877-987-2782.

Our research and conversations with customers have led us to create this resource page specific to one company, about whom we’ve received the greatest number of concerns. However, Clean Water for NC does NOT recommend sales of water or wastewater systems to any private utilities, believing that public ownership and and hookups of small systems to nearby municipal systems, and local control are almost always in the best interest of water/wastewater customers.

Customers of the private water/sewer company Aqua North Carolina have concerns about the company’s prices, service, responsiveness, and other practices. Aqua NC is a subsidiary of Aqua America, a highly profitable investor-owned company. CWFNC believes the NC Utilities Commission needs to change the way it regulates water and sewer companies so that customers are protected and companies don’t profit at the expense of North Carolinians’ right to clean, safe water and sanitation.

Are you a customer of Aqua NC or interested in learning more? Choose from the options below:
Sign up for our Aqua NC customer contact list
View information about Aqua NC, including 2013 rate hike info!
View contact information to report a problem or concern with Aqua NC

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RESOURCES ON AQUA 

Basic Information and Factsheets

Aqua America: Strategies of a Water Profiteer (Food and Water Watch, 2008)
Municipalization Guide: How US Communities Can Secure Local Public Control of Privately Owned Water and Sewer Systems (Food and Water Watch, 2012)
The Distribution System Improvement Charge: A rip-off for consumers (Food and Water Watch, 2011)
Aqua NC neighborhoods by county
Privatizing Water, Undermining Justice(Clean Water for NC report, 2011)

Regulatory Agencies

Public Staff of the NC Utilities Commission(Represents the “using and consuming public” in Utilities Commission cases)
NC Utilities Commission(Regulates private water and wastewater utilities’ costs and service)
NC Utilities Commission docket search

NC Attorney General (Protects consumers from scams and frauds)
NC Public Water Supply (Regulates water quality)

NC News archives

Aqua NC wins 5.2% rate increase, right to raise rates without public hearings (May 2014, News & Observer)
NC AG against periodic rate increases proposed by Aqua NC (March 2014, WSOC Charlotte)
NC Attorney General signals legal challenge if Aqua rate hike approved (March 2014, News & Observer)
Katie Hicks: Welcome Support (January 2014, News & Observer)
Aqua NC customers sound-off on proposed rate increase (January 2014, WNCN Raleigh)
NC Utilities Commission to hear Aqua NC rate case Monday (January 2014, News & Observer)
Letter: Water, sewer costs high enough already (December 2013, Fayetteville Observer)
Residents protest quality of water, rate hikes (December 2013, WSOC Charlotte)
Some Aqua customers oppose proposed rate increase (December 2013, Winston Salem Journal)
Aqua NC files for another rate increase (August 2013, WUNC)
Private water utility Aqua NC seeks 19% rate increase (August 2013, News and Observer)
Aqua NC requests 19% rate increase (August 2013, WSOC Charlotte)
Aqua NC customers facing increasing rates (July 2013, WNCN)
Aqua NC to file for another rate increase (July 2013, WUNC)
Aqua NC, state’s biggest water utility, to seek rate increase (July 2013, News and Observer)
Residents protest quality of water, rate hikes (December 2013, WSOC Charlotte)
Some Aqua customers oppose proposed rate increase (December 2013, Winston-Salem Journal)
Private water utilities proposed rate increase subject of public hearing (December 2013, Winston-Salem Journal)
Water company that serves Gaston wants 19.5% rate hike (December 2013, Gaston Gazette)
Aqua NC’s request for a water rate increase draws no opposition (December 2013, Fayetteville Observer)

Water companies push to eliminate some public hearings in rate cases (November 2013, WUNC)
Rate cases raise ethics questions at NC Utilities Commission (November 20, WNCN Raleigh)
Pitchfork Time? Aqua NC public hearings (November 2013, Durham Independent Weekly)
Aqua NC wants to raise water rates without public hearings (November 2013, News and Observer)
Aqua NC files for another rate increase (August 2013, WUNC)
Private water utility Aqua NC seeks 19% rate increase (August 2013, News and Observer)
Aqua NC requests 19% rate increase (August 2013, WSOC Charlotte)
Aqua NC customers facing increasing rates (July 2013, WNCN)
Aqua NC to file for another rate increase (July 2013, WUNC)
Aqua NC, state’s biggest water utility, to seek rate increase (July 2013, News and Observer)
This Week in Disappointment: 751 South, private water utilities and landfills (July 2013, Durham Independent Weekly)
Ashe Plantation residents fight dark, murky water (June 2013, WSOC Charlotte – related to H710/new infrastructure surcharge)
18,000 gallons of sewage spill into Lake Norman (May 2013, Charlotte Observer)
9 investigates: Dark water turns filters brown, some residents scared to drink it (May 2013, WSOC Charlotte)
The Moratorium is Gone, but Restrictions Remain (May 2013, Charlotte Observer)
Water Transfer could help East Mecklenburg residents (March 2013, Charlotte Observer)
Aqua North Carolina found a legal way to raise its rates – at customers’ expense (January 2013, Durham Independent Weekly)
Why Aqua NC customers are furious about their service (January 2013, Durham Independent Weekly)
Durham tries to prevent Aqua NC from reselling city water to 751 South (December 2012, Durham Independent Weekly)
Is Aqua NC in bed with 751 developers? (November 2012, Durham Independent Weekly)
Residents speak out in town hall meeting over water quality in Mint Hill (November 2012, WCCB Charlotte)
Mint Hill residents say they have had enough with Aqua North Carolina (November 2012, WSOC Charlotte)
Aqua NC to provide 40 more homes with clean water (November 2012, NBC 17)
Ashe Plantation gets ally in water quality fight (October 2012, Matthews-Mint Hill Weekly)
Aqua NC President talks with local customers (September 2012, Mint Hill Times)
Water Works: Aqua NC, VA representatives address water issues at LGA meeting (September 2012, Lake Gaston Gazette-Observer)
Some Mint Hill Neighbors say they’re dealing with dirty water (August 2012, WSOC Charlotte)
Angry Aqua customers join forces for action (June 2012, Mint Hill Times)
Warren County residents oppose proposed water rate increase (June 2012, WRAL)

Aqua America News Archives (National)

Proposed Bill Paves Way for Water Privatization Boom in Illinois (July 2013, Gapers Block)
City, Aqua settle rift; water utility to be sold (July 2013, Fort Wayne, IN Journal-Gazette)
Aqua America completes seven acquisitions in first six months of 2013 (July 2013, Wall Street Journal)
Lewis: Aqua Man to the Rescue (May 2013, Dow Jones newswire, printed in Denver Post – commentary)
Aqua Utilities looks to sell its FL water and sewer systems (September 2012, Tampa Bay Times)
Aqua Illinois Customers Furious with Skyrocketing Water Bills (August 2012, CBS Chicago)
Pipeline Construction Begins at Mobile Home Park (June, 2012, WNEP News 16)
PUC OK’s Aqua America’s rate settlement (June 2012, PA – Philadelphia Business Journal)
Aqua Ohio Customers set to pay more for water (June, 2012, OH – Columbus Dispatch)
“Leave the river in Riverdale!” – residents and allies confront Aqua America (May 2012, PA – Protecting Our Waters)
Go to our news archive page

Links

North Carolina Water and Wastewater rates dashboard (UNC Environmental Finance Center–lets you compare your water and wastewater rates with other utilities).

Comments on Consumer Forums

Note: CWFNC has simply compiled this list of links to complaints. We are not able to confirm the accuracy of these complaints.

“A little air in the lines” (YouTube)
Payment woes (Complaints Board, Feb. 2012)
Aqua America on Insider Pages
Water quality in Spring Lake, NC (YouTube)

Report a rate/service concern or problem: (If you have a billing, cost, service or other complaint, we suggest copying correspondence to all of the following agencies)
North Carolina Utilities Commission
4325 Mail Service Center
Raleigh, NC 27699-4325

Public Staff – Consumer Services Division
4326 Mail Service Center
Raleigh, NC 27699-4326
919-733-9277
Toll Free (within NC): 1-866-380-9816
consumer.services@psncuc.nc.gov

NC Attorney General – Consumer Protection
Attorney General Roy Cooper
Attn: Consumer Protection
Mail Service Center 9001
Raleigh, NC 27699-9001

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