Note: We are not Aqua North Carolina or associated with this company. If you are trying to reach the company to report a customer service problem, you can reach them at 1-877-987-2782.

Our research and conversations with customers have led us to create this resource page specific to one company, about whom we’ve received the greatest number of concerns. However, Clean Water for NC does NOT recommend sales of water or wastewater systems to any private utilities, believing that public ownership and and hookups of small systems to nearby municipal systems, and local control are almost always in the best interest of water/wastewater customers.

Customers of the private water/sewer company Aqua North Carolina have concerns about the company’s prices, service, responsiveness, and other practices. Aqua NC is a subsidiary of Aqua America, a highly profitable investor-owned company. CWFNC believes the NC Utilities Commission needs to change the way it regulates water and sewer companies so that customers are protected and companies don’t profit at the expense of North Carolinians’ right to clean, safe water and sanitation.

Profit-driven corporations want control over your city’s public water systems. What could go wrong?

The Story of Water (video above) exposes the dangers of water privatization and highlights innovative solutions that cities are adopting that keep water management in public hands. Water is a human right and shouldn’t be controlled by corporations whose primary motivation is profit.