Aqua North Carolina Wants to Raise Your Rates AGAIN!
What you should know for the 2020 rate case:

It’s been a little over a year since Aqua North Carolina’s last rate hike, and the company is again requesting that the North Carolina Utilities Commission raise rates for its customers across the state. 

Aqua cites reductions in water consumption across its service territory as a driving factor for raising rates – blaming customers for conserving water at the tap. They also claim they’ve invested millions in water system infrastructure upgrades and maintenance, even though customers continue to be burdened by brown, particle-ladden water and clogged filtration systems.

If the Utilities Commission grants Aqua’s rates, the average water bill for customers would increase by 12%, while sewer bills would rise by 10%.

If you would like more information on the proposed rates, upcoming hearing dates (not yet scheduled), or would like to work with a network of Aqua customers across the state to fight Aqua’s corporate control of our drinking water, please email Rachel at

You can also view the Aqua’s application for their rate request here
1-Page Fact Sheet on 2020 Rate Hike
1/4-Page Handout on Hearings

Upcoming Aqua NC 2020 Rate Hike Hearings
Monday, April 13, 2020, at 7:00 p.m. New Hanover County Courthouse 316 Princess Street Courtroom 317 Wilmington, North Carolina 28401 

Monday, April 20, 2020, at 7:00 p.m. Old Guilford County Courthouse 301 West Market Street Guilford County Board of Commissioners’ Chamber Greensboro, North Carolina 27401 

Tuesday, April 21, 2020, at 7:00 p.m. Gaston County Courthouse 325 Dr. Martin Luther King, Jr. Way Courtroom 4D Gastonia, North Carolina 28052 

Wednesday, April 22, 2020, at 7:00 p.m. Iredell County Hall of Justice 226 Stockton Street Statesville, North Carolina 28677 

Monday, April 27, 2020, at 7:00 p.m. Dobbs Building 430 North Salisbury Street Hearing Room 2115 Raleigh, North Carolina 27603 

Wednesday, April 29, 2020, at 7:00 p.m. Historic Cumberland County Courthouse 130 Gillespie Street Hearing Room 3 Fayetteville, North Carolina 28301   

More on the proposed rates:
Aqua’s proposed rates will “produce additional gross revenues on a company-wide basis of $6,819,722, an 11.20% increase” over the total revenue Aqua receives with the current rates.

For Aqua Uniform WATER customers (so not Brookwood or Fairways), the proposed increase in rates would be ~12% from $46.82 to 52.29 – based on average consumption of ~4,500 gal/mo

For Aqua Uniform SEWER customers, the proposed increase in rates would be ~10% from $72.87 to $80.18 

Note: We are not Aqua North Carolina or associated with this company. If you are trying to reach the company to report a customer service problem, you can reach them at 1-877-987-2782.

Our research and conversations with customers have led us to create this resource page specific to one company, about whom we’ve received the greatest number of concerns. However, Clean Water for NC does NOT recommend sales of water or wastewater systems to any private utilities, believing that public ownership and and hookups of small systems to nearby municipal systems, and local control are almost always in the best interest of water/wastewater customers.

Customers of the private water/sewer company Aqua North Carolina have concerns about the company’s prices, service, responsiveness, and other practices. Aqua NC is a subsidiary of Aqua America, a highly profitable investor-owned company. CWFNC believes the NC Utilities Commission needs to change the way it regulates water and sewer companies so that customers are protected and companies don’t profit at the expense of North Carolinians’ right to clean, safe water and sanitation.

Profit-driven corporations want control over your city’s public water systems. What could go wrong?

The Story of Water (video above) exposes the dangers of water privatization and highlights innovative solutions that cities are adopting that keep water management in public hands. Water is a human right and shouldn’t be controlled by corporations whose primary motivation is profit.